Privacy Policy

Enqora Technologies Pty Ltd (ABN 59 700 251 494) (“Enqora”, “we”, “us”) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, disclose and protect personal information.

Last updated: 4 November 2026.

1. What personal information we collect

2. How we collect it

Directly from you (when you enquire, call, or provide your details), and from the real-estate agencies and developers who use our platform and forward enquiries to us. Where we collect your information via a third party, we take reasonable steps to make sure you are aware of this policy.

3. Why we collect it

To respond to your enquiry, connect you with the appropriate salesperson, provide and improve our CRM and lead-management services to real-estate businesses, keep records of interactions, meet legal and regulatory obligations, and — with your consent — send you relevant updates. We use your information only for these purposes or for a directly related purpose you would reasonably expect.

4. Marketing and prospective customers

Separately from the enquiry data described above, we collect personal information about people at businesses we market our services to — usually a name, a business email address published on that business's own website, a business phone number, and publicly available information about the business.

We collect it to contact that business about our services. If you give us your mobile number through our website so that our AI receptionist can call you back, we use it for that call and to follow up about our services, and that call is recorded. We store this information in Australia. We do not sell it and we do not disclose it to advertising platforms.

To stop hearing from us, reply “unsubscribe” to any email, reply STOP to any SMS, or email privacy@enqora.com.au. We will action your request within 5 business days and delete your details on request.

5. Disclosure

Email delivery. Transactional email — invoices, reports and notifications — is sent through our email delivery provider, Resend, which processes the recipient address and message content in order to deliver it. Resend is bound by a data-processing agreement.

Advertising measurement for agencies. Where an agency using Enqora switches on Meta conversion measurement, Enqora sends Meta, on that agency’s instruction, the hashed (one-way scrambled) email address and phone number of people who enquired through that agency’s Meta ads, with the stage their enquiry reached. Enqora never sends names, prices or notes, and the agency’s own privacy policy explains this to its enquirers.

6. Where your information is stored, and overseas disclosure

We store your CRM records — leads, contacts, deals, notes and call transcripts — in Australian data centres (Sydney).

To keep our service reliable, we continuously keep an encrypted live backup copy of the enquiry and lead information we hold, stored only in Sydney, Australia, for no more than 7 days. We also keep daily backups for up to 14 days, held in Australia and with Google Drive, which may store data outside Australia.

Some call handling is performed by overseas providers. Our telephony provider (Twilio) processes call audio in the United States and holds a copy of each recording there only until we have archived it in Sydney, after which Twilio’s copy is deleted. Our voice-AI provider (Retell) processes and stores call audio and transcripts in the United States. Other providers — including email delivery and the advertising and analytics providers described in section 11 — may also process limited information overseas. Where information is held or processed overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs, including binding data-processing agreements with each provider.

7. Call recording

Calls with our AI receptionist and with salespeople may be recorded for quality, training and record-keeping. You are told this at the start of the call, and you may ask not to be recorded or end the call. Our copies of the transcript and the audio recording are stored in Australia (Sydney). Our voice-AI provider also stores call audio and transcripts in the United States, as described in section 6. Both are held securely and retained in line with section 10.

8. Health information (clinic and healthcare enquiries)

Where our platform answers enquiries for cosmetic, aesthetic or other healthcare clinics, a caller may choose to tell us about their health — for example, the treatment they are enquiring about. This is sensitive information under the Privacy Act, and we only collect it with your consent.

How consent works: every recorded call opens by telling you the call is recorded and that you are speaking with an AI assistant answering on the clinic’s behalf. If you continue after that notice, we treat the details you choose to share as provided with your consent. You can decline — say so, or hang up, and ask the clinic to call you instead.

What we do with it: we collect health information for one purpose only — passing your enquiry to the clinic you contacted so they can respond. We never use it for marketing, never sell it, and never share it with anyone other than that clinic and the service providers described in this policy. Our AI assistant does not give medical advice and does not make clinical decisions.

Where it lives: the written record is stored in Australia (Sydney). Where you tell us by phone, our copy of the call audio is also stored in Sydney, and our voice-AI provider stores call audio and transcripts in the United States, as described in section 6. Retained and deleted on the same schedule as call recordings. To access, correct or delete it: privacy@enqora.com.au.

9. Security

We protect personal information with access controls, row-level database security, encryption in transit and at rest for backups, and restricted staff access.

9a. Automated decision-making

Some decisions in the Enqora service are made by computer programs without a person reviewing each one. These are: (a) which salesperson at an agency a new enquiry is allocated to, using the agency’s roster, rotation rules and language preferences; (b) whether an enquiry is treated as a priority based on the information the enquirer provides; and (c) how a call is routed when a caller’s language is detected. These decisions affect which person contacts you and how quickly, not whether you receive a service. A person at the agency can review or change any allocation, and you can ask us how a decision about your enquiry was made by contacting privacy@enqora.com.au.

10. Retention

We keep personal information only as long as needed for the purposes above or as required by law. Call recordings are retained for 7 years, in line with real-estate and financial record-keeping obligations, and then deleted. Other personal information is securely deleted or de-identified when it is no longer needed.

11. Cookies, website tracking and advertising

Our website uses cookies for functionality and analytics. It also uses tracking pixels from Google, Meta and LinkedIn to measure our advertising and to show our ads to people who have visited our site. These providers may process this information overseas, including in the United States. You can opt out through your browser settings or through those providers' own advertising controls. When you send us an enquiry, or tap our phone number to call us, our website tells Google and Meta that this happened (and on which page), so we can measure which ads work. This does not include your name, email or phone number, and they may process it overseas, including in the United States.

Our own anonymous visit counts. We also count, in our own Sydney-hosted system, how visitors move through this website: which pages were viewed, whether a visitor scrolled halfway or reached the prices, whether the callback form or our phone number was used, whether the “Hear it” sample was played, and which ad (if any) brought them. This uses a random number that is forgotten when you close the browser tab. It does not include your name, phone number, internet address or anything you type, so it does not identify you. If your browser asks websites not to track you (Do Not Track or Global Privacy Control), your visit is not counted. We use these counts only to improve this website and our advertising.

Emails and documents we send you. When an agency using Enqora emails you, or sends you a document such as a floorplan, brochure or price list, the email and each document link may be personal to you. When you open the email or a document, we record that it was opened, when, the type of device and browser used, and a scrambled (one-way hashed) form of your internet address — we do not keep the address itself. The agency uses this to know that you have received the information you asked for and to follow up at a helpful time. You can ask the agency to stop sending you emails using the unsubscribe link in every email, and you can ask us or the agency for a copy of, or to correct, the information held about you (see section 14). A link the agency has switched off no longer opens the document.

12. Direct marketing

Any marketing message we send identifies us and includes an easy opt-out — reply STOP to SMS, or use the unsubscribe option in email. We honour opt-outs promptly, as required by the Spam Act 2003.

13. Data breaches

If an eligible data breach occurs that is likely to result in serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

14. Access, correction and complaints

You may request access to, or correction of, your personal information by contacting us at privacy@enqora.com.au. If you have a privacy complaint, contact us first and we will respond promptly; if you are not satisfied with our response, you may complain to the OAIC (oaic.gov.au).

15. Contact

Enqora Technologies Pty Ltd (ABN 59 700 251 494)
privacy@enqora.com.au